Frequently Asked Questions

Yes! We proudly deliver our safe, quality supplies anywhere in Nigeria. Our standard delivery time is 1–3 working days, with expedited options available during checkout for urgent training or teething needs.

For your convenience and trust, we offer Cash on Delivery (PoD) in many major metropolitan areas, including Lagos, Abuja, and Port Harcourt. If this option is available in your area, you will see it at checkout.

Puppiary is an online-based pet brand, allowing us to deliver quickly to pups across Nigeria. Our headquarters and primary distribution center are located in Lagos, ensuring efficient nationwide fulfillment.

We are so confident in the quality and safety of our gear, we offer a 100% Puppy-Approved Money-Back Guarantee. If you or your pup aren't completely satisfied with the fit or function within 7 days of delivery, we guarantee a full refund or a hassle-free exchange. We make the return process risk-free so you can shop with total confidence. Visit our Returns page for simple instructions.

Absolutely. Our harnesses are specifically designed for the growing pup's journey. They are fully adjustable and feature multiple custom sizing points, ensuring a secure, comfortable fit from their first walk right up to their transition into adulthood.

We designed our paw washer for maximum owner convenience! Simply disassemble the unit by removing the soft silicone bristles, rinse all parts with warm water, and let them air dry. It's designed to be quick and easy, making messy paws manageable.

Yes—safety is our non-negotiable promise. All Puppiary toys are made from non-toxic, pet-safe materials (like food-grade silicone and natural rubber) and are rigorously tested for durability to ensure they withstand the demands of even the most destructive chewers.